“The difference between a good and a great business is how you treat your customers. A lot of platitudes are used when organizations talk about customer service; this program provides a revolutionary approach and practical structure that will make it happen.”
I want to take this opportunity to thank you for your opening keynote; it was one of the main talking points of the day. Your Blackberry comment certainly got more than a few people talking!
“Shelle, the influencing tools you present, work. You use what you teach. You demonstrate how to reach rapport with people and give my group tools that help them deal with difficult people.”
Shelle, thanks for this. You do these so well…quick, helpful, professional and very personal and connective. The balance of each of these important elements, that you so naturally bring to us, “works” wonderfully.
“I really enjoyed the LAB Profile® Online Program. It made the learning so much more accessible. Watching the videos made me feel as if I was attending an actual live session and the format was very interactive and inclusive.”
“Wow, the most powerful course I have taken. It will be helpful in choosing clients and determining what the client really wants as well as teaching this tool. My sincerest thanks to you, Shelle and the coaches. The best 2 weeks vacation I ever spent.”
“TRANSFORMATIONAL! Shelle models and lives what she teaches. Engaging, focused, timely. I can strongly recommend this experience to someone wanting to take their lives and work to another level.”
“A very worthwhile experience. I liked taking the time to step outside the normal business activities, learn and understand some new skills and assess my own behaviour patterns and determine where they can be improved to become a better communicator.”
Thank you most sincerely for addressing our conference in Dublin yesterday. We have received fantastic feedback from the delegates.
A wonderful program that is valuable and insightful on both a professional and personal level. I will be able to make an immediate application to my presentation skills and the course materials are designed for future application in coaching and interviewing managers for development programs. The best workshop I have ever attended in my professional career. Shelle is without equal; truly unique.