Jodi is waiting for Marco to come to her office. Today is feedback day and she has the Feedback Sandwich formula open on her desk.
Marco arrives and plunks himself down in the chair opposite Jodi, submitting himself reluctantly to what is about to occur. “I’m glad you’re here,” says Jodi, getting the ball rolling on an upbeat note. “Let’s talk about your presentation to the team yesterday. You were very enthusiastic about the project’s progress, and I also thought that….” Jodi stops as she notices Marco slumping in his chair, eyes cast downwards. “What’s wrong?” she asks.
My coaching client Sophia had explored a business opportunity with a franchising organization and was very excited to tell me about it. It combined many of the activities that she found motivating; it would enable her to work from home, set her own schedule, work in a people job and use her communication skills. It seemed great. She could see herself doing all those things and being happy.
Sofia contacted them to arrange attending their open house and was dismayed to find that there was no room left in the one next week and she would have to wait a month before being able to attend the next one. Then two days later they phoned to say a space had opened up and she could go right away. She also told me about another similar business opportunity but up to this point had yet to explore it in any great detail, because she was very motivated by the first one.
Here’s where I intervened. “Did you have an image of working in this business?” I asked. “How did it feel?” “It was great!” she replied, “I could see the whole thing.” “Did you have an image of the second business opportunity and how that might be?” I asked. “Well no” she said, “but when a space in the open house for the first one opened up, I thought it was a sign this was the opportunity for me.” “Perhaps it was a sign” I said “that they really want you to buy this business.”
Thank you very much it was a perfect, very effective training. The program will help in understanding other people better and quickly.
Marco BogendoerferZorneding, Germany
Shelle, I loved your presentation and thought it would be great for our leadership teams!
Linda HannahRD Good Shepherd SocietyCanada
“The LAB Profile® trainer program with Shelle has been incredibly valuable for me as trainer and consultant. I used it immediately back in my work, setting up several successful programs and promoting more effectively. So what came out of it? Awesome customer feedback, new business opportunities and a great reputation as an expert in LAB Profiling.”
“Shelle, the influencing tools you present, work. You use what you teach. You demonstrate how to reach rapport with people and give my group tools that help them deal with difficult people.”
Al GontaDirectorWoodbridge FoamSt.Peters, Missouri
Very motivating and intensive program. I adore Shelle’s style in presenting, her sense of humour and energy flow.
Thanks again so much making such a wonderful contribution to our conference. There could not have been a better way to start it off. Your keynote was as substantiated as it was entertaining and it made everyone in the room see how much need there is to define new partnership relations between organizations and customers in the face of the new reality
Dr. Stephan DietrichManaging DirectorJUNFERMANN VERLAGGermany
“I really enjoyed the LAB Profile® Online Program. It made the learning so much more accessible. Watching the videos made me feel as if I was attending an actual live session and the format was very interactive and inclusive.”
Shereen QutobChange Management and Development ManagerDubai
The program is great, and met my expectations to come from my country to learn it. Shelle is warm, thoughtful, pays attention to participants and she cares. She is great!
I attended Shelle’s keynote on ‘Conversational Coaching.’ The sort of thing you find yourself in with family members and corridor conversations. Absolutely fascinating – a completely different perspective. I have used it several times already.
“Shelle, I can’t tell you how pleased and impressed I am after watching you teach in this program. I don’t know if you realize how critical I can be–and you gave me no opportunity to demonstrate that skill! I have respected your work for years, but I was unprepared for the richness of the program–especially the organization, sequencing, and nonverbal delivery.
This program ought to be mandatory in any program including training/presentation skills!“