Jodi is waiting for Marco to come to her office. Today is feedback day and she has the Feedback Sandwich formula open on her desk.
Marco arrives and plunks himself down in the chair opposite Jodi, submitting himself reluctantly to what is about to occur. “I’m glad you’re here,” says Jodi, getting the ball rolling on an upbeat note. “Let’s talk about your presentation to the team yesterday. You were very enthusiastic about the project’s progress, and I also thought that….” Jodi stops as she notices Marco slumping in his chair, eyes cast downwards. “What’s wrong?” she asks.
My coaching client Sophia had explored a business opportunity with a franchising organization and was very excited to tell me about it. It combined many of the activities that she found motivating; it would enable her to work from home, set her own schedule, work in a people job and use her communication skills. It seemed great. She could see herself doing all those things and being happy.
Sofia contacted them to arrange attending their open house and was dismayed to find that there was no room left in the one next week and she would have to wait a month before being able to attend the next one. Then two days later they phoned to say a space had opened up and she could go right away. She also told me about another similar business opportunity but up to this point had yet to explore it in any great detail, because she was very motivated by the first one.
Here’s where I intervened. “Did you have an image of working in this business?” I asked. “How did it feel?” “It was great!” she replied, “I could see the whole thing.” “Did you have an image of the second business opportunity and how that might be?” I asked. “Well no” she said, “but when a space in the open house for the first one opened up, I thought it was a sign this was the opportunity for me.” “Perhaps it was a sign” I said “that they really want you to buy this business.”
“Shelle has a very charismatic presentation style, and has the ability to make her work tangible and relevant. She displays confidence and passion, and shows a high level of professional expertise. It has been a pleasure working with Shelle.”
Jim TorranceBrand StrategyRBC Financial GroupToronto
Thank you, Shelle, for the amazing information you shared with us last night. My mind is spinning with all the ways I can put it into practice to make my life better, both at home and at work!
Lisa LatorcaiAmadeus ConsultingToronto
I attended Shelle’s keynote on ‘Conversational Coaching.’ The sort of thing you find yourself in with family members and corridor conversations. Absolutely fascinating – a completely different perspective. I have used it several times already.
“The breadth and depth of Shelle’s knowledge is extensive and built on and complemented what I’ve already learned. Shelle established and maintained a positive relationship with the participants. The LAB Profile® is easily transferable to workplace and personal relationships.”
Jane MurrayNew Brunswick Power
I want to take this opportunity to thank you for your opening keynote; it was one of the main talking points of the day. Your Blackberry comment certainly got more than a few people talking!
Mark ArneilPublisherTraining JournalUK
Shelle’s keynote and workshop for professional speakers in Leeds, UK was simply awesome. I had never before really appreciated the power of language subtleties to inspire and alienate. Thank you Shelle, I have much to take forward into my presentations and marketing activities.
Clive WilsonDeputy ChairmanPrimeast & Past President PSAUnited Kingdom
“TRANSFORMATIONAL! Shelle models and lives what she teaches. Engaging, focused, timely. I can strongly recommend this experience to someone wanting to take their lives and work to another level.”
I loved your session and the feedback that we’ve had both on your keynote and on the day has been extremely positive with comments like: ‘Great introduction to the day!’ ‘Fantastic presentation and delivery – learned a lot.’ ‘Very good. Entertaining with a clear message.
David CrosbyHead of EventsTraining JournalUK
“I really enjoyed the LAB Profile® Online Program. It made the learning so much more accessible. Watching the videos made me feel as if I was attending an actual live session and the format was very interactive and inclusive.”
Shereen QutobChange Management and Development ManagerDubai
“The difference between a good and a great business is how you treat your customers. A lot of platitudes are used when organizations talk about customer service; this program provides a revolutionary approach and practical structure that will make it happen.”
Robbie SteinhouseCEO of Gray’s Inn Group and NLP SchoolLondon, UK