“This program is a constant reminder of just how poorly customers are being treated today and how we can obtain a competitive advantage by treating them well. It will help you understand and communicate with your customers in a whole new way – and be more successful as a result.”
“The difference between a good and a great business is how you treat your customers. A lot of platitudes are used when organizations talk about customer service; this program provides a revolutionary approach and practical structure that will make it happen.”
I want to take this opportunity to thank you for your opening keynote; it was one of the main talking points of the day. Your Blackberry comment certainly got more than a few people talking!
Shelle’s keynote ‘Conversational Coaching’ was absolutely fascinating!
I attended Shelle’s keynote on ‘Conversational Coaching.’ The sort of thing you find yourself in with family members and corridor conversations. Absolutely fascinating – a completely different perspective. I have used it several times already.
Very motivating and intensive program. I adore Shelle’s style in presenting, her sense of humour and energy flow.
I met Shelle for the first time ever, at a recent conference in San Francisco, where I had the pleasure of hearing her deliver a keynote. Shelle is one of the best presenters I have encountered in a long time. If you ever get a chance, do pop in on one of her workshops or presentations.
“By far the most popular and most appreciated keynote was run by Shelle Rose Charvet! This is what I hoped and expected and for which I’m truly grateful.”
“I learned of Shelle purely by accident. I was rooting through a box of books at a garage sale when the bottom of the box gave way and “Words That Change Minds” fell out. The book was in quite poor condition and had been personalized by the previous owner. I bought it, read it, then bought myself a new copy a few months ago, which I personalized and I’m still re-reading it continuously and gaining new insights each time.”
“I really enjoyed the LAB Profile® Online Program. It made the learning so much more accessible. Watching the videos made me feel as if I was attending an actual live session and the format was very interactive and inclusive.”