An excellent programme. It will help me to improve my relationships with friends and colleagues and understand them and their behaviour better. Our coaches were extremely helpful and supportive. We could not have had better.
“The difference between a good and a great business is how you treat your customers. A lot of platitudes are used when organizations talk about customer service; this program provides a revolutionary approach and practical structure that will make it happen.”
“The LAB Profile® trainer program with Shelle has been incredibly valuable for me as trainer and consultant. I used it immediately back in my work, setting up several successful programs and promoting more effectively. So what came out of it? Awesome customer feedback, new business opportunities and a great reputation as an expert in LAB Profiling.”
“Great! Really well-structured and wonderfully well-delivered. Engaging – Stretching. Great learning opportunity. I feel very privileged indeed to have been able to participate. Thank You!
“Shelle is an entertaining and engaging speaker with a sparkling stage presence and a winning way with words – but her true gift is her ability to talk about the issues – the ones nobody else is brave enough to put in the spotlight.”
“This program is a constant reminder of just how poorly customers are being treated today and how we can obtain a competitive advantage by treating them well. It will help you understand and communicate with your customers in a whole new way – and be more successful as a result.”
An excellent two weeks spent nourishing both mind and spirit. Highly recommended!
“I’ve trained with many trainers in the UK and in North America, and nobody seems to know their subject as deeply as Shelle knows hers.“
Shelle, I loved your presentation and thought it would be great for our leadership teams!
“Shelle, the influencing tools you present, work. You use what you teach. You demonstrate how to reach rapport with people and give my group tools that help them deal with difficult people.”