Audio Clips
Listen to Audio Clips of Shelle in the News
Airline Customer Service on CBC’s Metro Morning – December 2010
Volcanos & Customer Service on CBC’s Metro Morning – April 2010
Airline Customer Service on CBC’s Metro Morning – December 2010
Volcanos & Customer Service on CBC’s Metro Morning – April 2010
“The breadth and depth of Shelle’s knowledge is extensive and built on and complemented what I’ve already learned. Shelle established and maintained a positive relationship with the participants. The LAB Profile® is easily transferable to workplace and personal relationships.”
“I’ve trained with many trainers in the UK and in North America, and nobody seems to know their subject as deeply as Shelle knows hers.“
This program is the universal key to people’s doors. No words could possibly describe Shelle. The coaches were so helpful and resourceful. OUTSTANDING! Lots of fun. Exceeded my expectations.
“I had a group yesterday and it included two pressed souls and one who was very nervous. I tried out the opening process for Presenting Ideas to Skeptical People. It worked! The two compulsory attendees listened all day (and took part in the exercises). The nervous one …. I saw her visibly relax half way through the intro.”
“A very worthwhile experience. I liked taking the time to step outside the normal business activities, learn and understand some new skills and assess my own behaviour patterns and determine where they can be improved to become a better communicator.”
“The program is complete and well-balanced. I plan to deliver LAB Profile training with a subset of patterns and even practitioner courses. I’ve gotten many useful tips to improve my communication in a more effective way and deliver better presentations.”
“The LAB Profile® trainer program with Shelle has been incredibly valuable for me as trainer and consultant. I used it immediately back in my work, setting up several successful programs and promoting more effectively. So what came out of it? Awesome customer feedback, new business opportunities and a great reputation as an expert in LAB Profiling.”
Of all the NLP courses I’ve attended, the LAB Profile® Certification has proved the most lucrative. Since I took the program, it’s paid for itself several times over. Often people in organizations don’t have a vocabulary to talk about the language they use. Using LAB Profile® means we can discuss sophisticated uses of language without the need for jargon.
Thank you, Shelle, for the amazing information you shared with us last night. My mind is spinning with all the ways I can put it into practice to make my life better, both at home and at work!
Thank you for your presentation. It was informative, entertaining and I am sure it will enable us to make our customers happier in their interactions with us.”
