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Audio Clips

Listen to Audio Clips of Shelle in the News

Airline Customer Service on CBC’s Metro Morning – December 2010

Volcanos & Customer Service on CBC’s Metro Morning – April 2010

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Find out what people are saying »
Thanks again so much making such a wonderful contribution to our conference. There could not have been a better way to start it off. Your keynote was as substantiated as it was entertaining and it made everyone in the room see how much need there is to define new partnership relations between organizations and customers in the face of the new reality
Dr. Stephan DietrichManaging DirectorJUNFERMANN VERLAGGermany
“By far the most popular and most appreciated keynote was run by Shelle Rose Charvet! This is what I hoped and expected and for which I’m truly grateful.”
Eric ParsloeInternational Conference on Coaching and MentoringOxford, UK
I attended Shelle’s keynote on ‘Conversational Coaching.’ The sort of thing you find yourself in with family members and corridor conversations. Absolutely fascinating – a completely different perspective. I have used it several times already.
Olive HickmottUK
It was a great opportunity in my life to spend 2 weeks with open-minded and kind colleagues. I learned real quality topics, with a great impact on our lives from the best trainer we could ever have.
Gabriela BondreaRomania
“The program is complete and well-balanced. I plan to deliver LAB Profile training with a subset of patterns and even practitioner courses. I’ve gotten many useful tips to improve my communication in a more effective way and deliver better presentations.”
Luca BiottiRancoItaly
“The difference between a good and a great business is how you treat your customers. A lot of platitudes are used when organizations talk about customer service; this program provides a revolutionary approach and practical structure that will make it happen.”
Robbie SteinhouseCEO of Gray’s Inn Group and NLP SchoolLondon, UK
“Shelle, I can’t tell you how pleased and impressed I am after watching you teach in this program. I don’t know if you realize how critical I can be–and you gave me no opportunity to demonstrate that skill! I have respected your work for years, but I was unprepared for the richness of the program–especially the organization, sequencing, and nonverbal delivery. This program ought to be mandatory in any program including training/presentation skills!“
Steve AndreasNLP Developer and TrainerColorado
“Wow, the most powerful course I have taken. It will be helpful in choosing clients and determining what the client really wants as well as teaching this tool. My sincerest thanks to you, Shelle and the coaches. The best 2 weeks vacation I ever spent.”
Evelyn PeirceCanada
“This program is a constant reminder of just how poorly customers are being treated today and how we can obtain a competitive advantage by treating them well. It will help you understand and communicate with your customers in a whole new way – and be more successful as a result.”
Brian CampkinDirector of SalesHewlett-PackardCanada
Thank you, Shelle, for the amazing information you shared with us last night. My mind is spinning with all the ways I can put it into practice to make my life better, both at home and at work!
Lisa LatorcaiAmadeus ConsultingToronto
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Success Strategies
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  • LAB Profile®
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    • What is LAB Profile®?
    • LAB Profile® International Certified Trainers
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    • Videos of “Speaker Shelle”
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