Audio Clips
Listen to Audio Clips of Shelle in the News
Airline Customer Service on CBC’s Metro Morning – December 2010
Volcanos & Customer Service on CBC’s Metro Morning – April 2010
Airline Customer Service on CBC’s Metro Morning – December 2010
Volcanos & Customer Service on CBC’s Metro Morning – April 2010
“This was an excellent program- Shelle is superb, she makes the material come alive and goes way beyond expectations.”
I highly recommend the LAB Profile Consultant/Trainer and Practitioner course. It is the most powerful and fun learning programme I have been on and worth every bit of personal, physical and intellectual investment. It’s more than a tool kit, it’s the complete multi-function personal development tool and needs no batteries!
I enjoyed the program very much. A good mixture of teamwork and partner work, well structured. I love Shelle’s style, very authentic! Influencing in a very positive way. I’m motivated to stay in contact and learn more from Shelle.
Thank you for your presentation. It was informative, entertaining and I am sure it will enable us to make our customers happier in their interactions with us.”
Thank you very much it was a perfect, very effective training. The program will help in understanding other people better and quickly.
It was a great opportunity in my life to spend 2 weeks with open-minded and kind colleagues. I learned real quality topics, with a great impact on our lives from the best trainer we could ever have.
“Very useful framework for enhancing both organizational and individual performance. I see three situations for immediate application at work.”
“Since I completed the LAB Profile Consultant/Trainer program, the LAB Profile® has become THE centerpiece of my offering, I would say 75% of my business is training based on the LAB Profile® (sales, customer service, leadership/people management) and I´m constantly working on new applications …. My customers love it!”
“A very worthwhile experience. I liked taking the time to step outside the normal business activities, learn and understand some new skills and assess my own behaviour patterns and determine where they can be improved to become a better communicator.”
Shelle’s keynote ‘Conversational Coaching’ was absolutely fascinating!
