Audio Clips
Listen to Audio Clips of Shelle in the News
Airline Customer Service on CBC’s Metro Morning – December 2010
Volcanos & Customer Service on CBC’s Metro Morning – April 2010
Airline Customer Service on CBC’s Metro Morning – December 2010
Volcanos & Customer Service on CBC’s Metro Morning – April 2010
“Extremely valuable learning both practically and personally. Great content, tone, and timing. What’s unique is her personal contact and constant attention. Truly exceptional training model, delivered congruently and clearly. Totally worthwhile.”
“By far the most popular and most appreciated keynote was run by Shelle Rose Charvet! This is what I hoped and expected and for which I’m truly grateful.”
I loved your session and the feedback that we’ve had both on your keynote and on the day has been extremely positive with comments like: ‘Great introduction to the day!’ ‘Fantastic presentation and delivery – learned a lot.’ ‘Very good. Entertaining with a clear message.
“This was an excellent program- Shelle is superb, she makes the material come alive and goes way beyond expectations.”
“This program is a constant reminder of just how poorly customers are being treated today and how we can obtain a competitive advantage by treating them well. It will help you understand and communicate with your customers in a whole new way – and be more successful as a result.”
Thank you for your presentation. It was informative, entertaining and I am sure it will enable us to make our customers happier in their interactions with us.”
The program is great, and met my expectations to come from my country to learn it. Shelle is warm, thoughtful, pays attention to participants and she cares. She is great!
“A practical, insightful, and at the same time, rigorous program. I have a much better appreciation and deeper understanding of the patterns and how to use them. It will certainly enhance my communication and add to what I have already gained and know. I will be incorporating the LAB Profile® as part of my programs.” A great program! Thank you so much, Shelle and coaches.”
An excellent programme. It will help me to improve my relationships with friends and colleagues and understand them and their behaviour better. Our coaches were extremely helpful and supportive. We could not have had better.
“Great! Really well-structured and wonderfully well-delivered. Engaging – Stretching. Great learning opportunity. I feel very privileged indeed to have been able to participate. Thank You!
