Category Archives: NLP

The Language of Trump & Kim

Reading what Trump and Kim each said about their meeting, it occurred to me that they were using typical LAB Profile® Trigger Language.

Trump uses Toward language and Kim uses Away From language.
Take a look for yourself, from the New York Times:

“I feel really great,” Mr. Trump said. “It’s going to be a great discussion and, I think, tremendous success. I think it’s going to be really successful, and I think we will have a terrific relationship. I have no doubt.”

Mr. Kim said: “It was not easy to get here. The past worked as fetters on our limbs, and the old prejudices and practices worked as obstacles on our way forward. But we overcame all of them, and we are here today.

And then later, as the two leaders reconvened with top aides, Mr. Trump declared of the nuclear impasse, “Working together, we will get it taken care of.”

Mr. Kim responded, “There will be challenges ahead, but we will work with Trump.”

Trump mainly uses language indicating what he wants to gain, achieve or get. This is Toward language.
Kim mainly uses language indicating what was a problem, an obstacle or things to be solved/avoided/prevented. This is Away From language.

What this means, as they go forward, is that even when they are talking about the same things, they are each moving in different directions, one trying to get something and the other wanting to prevent something from happening.

Let’s see what happens next.
Please leave your comments below!

Top Ten Tips for Improving Your Relationships in 2018

I spent the holidays with my family and therefore had the opportunity once again, to think about relationships and how I contribute to what happens, what goes right and what slips off the rails.
As I began to think about 2018, I have asked myself: “How could I be a better person this year?”

And this list is just what I need!
Thanks to Stephanie Staples, David Gouthro, my brothers, children, and grand-children for your inspiration!

Please take a look and write a comment about what you think and what’s on your list.

  1. Look at beautiful nature around you, and notice how it makes you feel. Research shows this will lower your stress level and make you feel good. And when you feel good, you make your relationships better.
  1. Imagine how you want your key relationships to improve this year. See an image in your mind’s eye of being with each person you care about, listening to each other, being open to each other, laughing and sharing fun activities together. Find examples in the past of when you already were just like you want to be now with them.
  1. Create an anchor (association) for each key relationship, when you see how you want to be with them in your mind’s eye (from 9. above), to recall this image and the feeling it gives you. You can sigh in a wistful way, touch a finger, smile, and feel the smile on your face, or just picture the person and you.
  1. Think about who you need to forgive, and forgive them fully for whatever happened. A new year is a great time to start with a clean slate, and a re-opened heart.
  1. Think about to whom you need to ask for forgiveness; apologize, ask forgiveness, and make amends. There are probably some people, with whom you have been inpatient, dismissive, irritable, cranky, unfair, angry etc. Start with a clean slate by reconnecting, taking responsibility, apologizing and do something meaningful to them to make amends.
  1. Tell and show your favourite people why you appreciate them. Make it short and sweet and true (of course.) Why are you grateful that they are in your life?
  1. Tell and show someone who needs a boost what you respect, appreciate, and love about them. Your words can make a huge difference.
  1. When someone annoys you, breathe deeply, touch your anchor and remember what you appreciate about them. It makes it easier to listen and find out what is happening for them.
  1. If someone is aggressive with you, breathe deeply, touch your anchor, looked concerned and say tell me more! Be in a curious state and seek to understand their point of view. When you delay reacting, and go for understanding their point of view, you are more likely to get their point, even if you don’t share it!
  1. Speak your truth, be kind and helpful. The people you care about will eventually thank you for your candour!

1.a Open your heart and be full with inner strength. Relationships aren’t as difficult as they seem and they are so much more rewarding that we ever thought.

4 Anti-dotes to stop you from giving up

As we head into 2018 many people are doing their annual planning, goal-setting activities. (Notice I didn’t say resolutions – be it resolved that….. bleh!)

A lot people I know confess to being way too busy and that shows up by not keeping their own commitments to themselves and to others!


Here are 4 anti-dotes to giving up to help you achieve what is important to you!

  1. Say-Do Principle: If you want to have long term credibility with others, apply the Say-Do Principle.

Only say you will do something if you ARE going to do it, WHEN you said you would. Hold your breath and count to 10 before spouting any ill thought-out sentences that others will take as a commitment on your part.

Make this a rule that you follow. If you have to miss a deadline, communicate a new deadline as soon as possible. This will earn you much respect and trust from everyone you care about.

  1. Detail/Big Picture: One of the most important gifts you can give yourself if you want to be successful, is to identify where to place your attention. Often people get lost in the detail when trying to make a decision and lose sight of the larger stakes.

Recently someone I know was stuck about deciding whether to take a job that would mean a move to a region where she wanted to live, because her husband had not yet found a job in this region.  She was bogged down in the logistical details, forgetting that they had decided as a couple that the big goal was to live in the new region.

When she and her husband zoomed out to the big picture, and their overall goal, her next steps were obvious. Take the job! Interestingly when she kept her commitment to their goal, her husband was offered a job almost immediately after she said yes.

  1. Options/Procedures: When people are focused on options, alternatives and possibilities, they have big struggles completing commitments. We call this the Options Pattern from the Language and Behavior Profile (LAB Profile). These folks tend to be very creative but often do not follow through on what they say they are going to do.

If someone has a preference for a step by process when they do things, what we call a Procedures Pattern, they are more likely to follow through with their commitments. In fact, when you hear Procedure language, such as “the next step, then, after that, process, how to get to the end goal”, etc., it may actually indicate that the person IS committed to doing what they said they would do.

To improve your ability to follow through and actually do what you committed to doing, get yourself into a more Procedures mode. An easy way to do this is to schedule WHEN you will do the steps needed to fulfill your commitment right in your calendar. And be a slave to your calendar. Ok, not really a slave as such — but use your calendar to guide your actual work activities, and not only your appointments with others.

  1. Delegate: If you still suck at doing what you said you were going to do; hire someone and give them the task. I do this in my work by hiring freelancers on elance.com to do many of the tasks I don’t have time for. Obviously, if your commitment was about making time for looooove with your partner, delegating this task may lead to some undesired consequences. J

The Power of Commitment

When you only SAY the things you will actually DO, suddenly you have a super power! Others trust you and treat you with respect. You get the things you want from life because you have made the commitment to do what is needed, when you said you would.

A simple commitment: Say-Do, and create whatever you want!

Comments welcome!

I was a special “secret guest”.

The last time I did that was when I was born. No one knew my Mum was going to have twins until I showed up!

Shockers, eh?

Ingrid Huttary, a German NLP trainer, invited me to participate in an Online German-language NLP Congress. She asked if I could do it in German, and I’m reminded, of course, of my favourite dialogue from The Matrix:

“Can you fly this thing?”
“Not yet.”

“Noch nicht!”
That was my answer. So she graciously interviewed me in English and went to the trouble to add subtitles in German.

The interview is about the latest developments and applications with LAB Profile(r) and my upcoming new online programs.

And you can see the interview and if your German is better than mine, you can also get free access to the video interview with top German NLP trainers.

The interview is available free from this Sunday at 6pm Central European time until Monday 6pm CET. (12 noon Eastern time Sunday to 12 noon Eastern time Monday, 3am Monday Sydney time to 3am Tuesday Sydney time)

Get access to the inappropriate snippets below and register for the free full interview:

Vimeo

Facebook

I’m wondering why Ingrid chose the snippets of the interview that she did. Or maybe I’m just getting weirder!

Enjoy!

Shelle

Meta Programs and the LAB Profile®: What’s the difference?

There are now over 550 LAB Profile(r) Consultant/Trainer Certification graduates from around the world.
“How strange,” I thought, given that NLP is used so much by trainers, facilitators, consultants and coaches, even if they don’t mention NLP.

Why haven’t more people been using the LAB Profile and contributing to the ever-increasing knowledge base, especially since the LAB Profile has become the accepted way of teaching Meta Programs in many countries?

So I asked some questions and here is an unscientific sample of what I heard on some NLPers’ beliefs about Meta Programs and the LAB Profile(r):

* Meta Programs are the same thing as the LAB Profile(r). * I already studied them and know what I need to know. * They are just filters and who needs more filters? * Nice to know but there are no practical uses for them.  What!? I was shocked!

And all these years I have been using the LAB Profile(r) along with my NLP skills to create a very lucrative practice helping organizations and people.

Since 1998 I have been certifying consultants, trainers, coaches and executives from around the world to use the  LAB Profile(r) (Language & Behaviour Profile) in business and other organizations. Highly-skilled people attend this program because they know it will dramatically increase their ability to help clients solve difficult problems as well as create a unique opportunity for their careers.

Learn more about the LAB Profile(r) »

Some Examples from my consulting business:  

  • Assisted a manufacturer to avoid a strike and get the first 5 year contract with their union in the history of the company;
  • Decoded specialized LAB Profile market research to develop successful advertising strategies;
  • Transformed entire call centre representative behaviour to stop the bleeding of customers from an insurance company;
  • Helped negotiators to increase revenue by millions of dollars by changing their behaviours with their customers.
  • Appeared on national television using the LAB Profile(r) to decode election strategies for the general public.In short, my NLP and LAB Profile skills have made my fee irrelevant in the market place. My customers are willing to pay whatever it costs to take advantage of the insights and skills afforded them by these skills. Perhaps the information has not been getting across to NLP-based trainers and consultants, so I would like to correct some misunderstandings.

What are the Differences between Meta Programs and the LAB Profile?

Meta Programs, originally developed by Leslie Cameron-Bandler (now Lebeau), describe what information a person takes in or gives out. Are they filtering for information, place, person, thing or activity? Do they notice sameness, similarities or contrasts? And many, many more filters.
When I learned these patterns in an NLP Master Practitioner program in Paris in the 1980’s, they are rarely connected to how to detect them and what to do once you know the patterns. I did learn however that some patterns were better than others; it was better to be internal than external, better to approach than avoid etc., a belief I have since rejected.

I was fascinated by the information at the time, but also thought there was nothing one could do with the information. In 1984 I translated Rodger Bailey’s LAB Profile(r) manual into French when I working in Paris.

I was immediately struck by the differences between his model and the standard NLP Meta Programs. I chose to use and develop the LAB Profile rather than any of the other psycho-metric profiling tools because of its simplicity, accuracy and usefulness. While the LAB Profile was based on the original Meta Programs and Noam Chomsky’s deletions, distortions and generalizations, only the LAB Profile consists of:

  1. A reasonable number of patterns to learn,
  2. A methodology for detecting the patterns, and
  3. A specific set of Influencing Language to match each pattern.

Meta Programs

Development

LAB Profile

Benefit

60 patterns

Summarizing, concentrating on essentials

14 practical Categories

Easy to learn and remember

No methodology

Structured approach

Questionnaire for

eliciting patterns

with clear indicators

Easy to use for research

with groups, & in casual conversations

No specific language

Research and

development of

language structures

Matches the Motivation Trigger and Influencing Language for each pattern

Dramatically increases ability to be persuasive  because it  fits language to internal mental structure

No practical

applications

On going research and development

Used for mass & interpersonal communication, self-knowledge, psycho-metric profiles

Incredible potential for creating new and rigourous applications

Rodger had also discovered some practical applications. This was something I could actually use. At the time we included the LAB Profile(r) in a program called “Managing High Performance Teams” and I began to explore what else could be done with it.

On top of this several people have used the LAB Profile(r) as a research topic for their Master’s or Ph.D. theses. Several psychological profiling tools have been developed using the LAB Profile(r) to use with individuals and teams.

(See Jay Arthur’s NLP Personal Profile, Patrick Merlevede’s IWAM, Arne Maus’ Identity-Compass and Jaap Hollander’s MPA Mind-Sonar)

All of this information on what uses trainers, consultants, facilitators and coaches are doing with the LAB Profile is irrelevant if people won’t give it a try for themselves. I wrote the book Words That Change Minds quite a few years ago to describe the Patterns and give information on how to use them for a few practical applications. But that was only the beginning.

Since then, we have discovered many more practical applications for consultants and trainers. Imagine being able to understand, and predict people’s behaviour using a rigourous, empirical and scientific method for motivation. The LAB Profile is an exciting alternative to standard problem-solving approaches which our customers have all heard before.

But don’t believe me. Check out my books Words That Change Minds and The Customer is Bothering Me at www.theShellestore.com

or have a look at the LAB Profile Consultant/Trainer Certification Program at www.LABProfileCertification.com

Please email me at shelle@successtrategies.com and visit my website for more information www.WordsThatChangeMinds.com

Here are some examples of the LAB Profile practical applications many of us have created over the years:

  • Marketing Research: Since these patterns vary by Context, several methodologies have been developed to empirically determine the different below-conscious motivations customers have for competing products and services. This is used to create whole mass communication strategies.

  • Coaching: I developed a methodology using the LAB Profile called Conversational Coaching, whereby the coach elicits conversationally the LAB Profile patterns of the present and desired state and casually overlaps the Influencing Language to enable the client to experience the desired state and develop his or her own solutions.

  • Training for Behaviour Change: Using the LAB Profile you can choose activities which will create the desired behaviour changes for any target group, first by decoding the Motivation Patterns for the group and then understanding which LAB Profile patterns are addressed by any given activity.

  • People Management: You can train managers to identify the LAB Profile Patterns and thereby the strengths of their team members, so they can adjust assignments to suit what staff members naturally do best at work.

  • Recruitment: You can do a LAB Profile for a position and corporate culture to create an advertisement that will be irresistible to those who fit and turn off those who do not fit. You can the screen the selected short-listed candidates to find the best match. (Note: The LAB Profile does not measure skills, knowledge or attitude; rather it measures whether the person has the Motivation Traits and Internal Processing to fit the tasks and the environment; in other words “fit”.)

  • Skills Training: Learning the LAB Profile will enable people to develop finely-tuned abilities in the following areas: Influencing & Persuading, Negotiating, Leadership, Conflict Resolution, Sales and Customer Service.

  • Consulting and Problem-Solving: I developed an easy to use LAB Profile methodology to diagnose and develop solutions to any communication problem. This is a favourite amongst business leaders and consultants.

  • Implementing Organizational Change: You can diagnose the present and desired organizational cultures in LAB Profile terms and determine the appropriate change methodology for maximum sustainable results.

  • Team Building: When you do a team LAB Profile, you can determine the team’s strengths and weaknesses with regards to their mandate. You can also identify communication patterns within the team and between this team and others, as well as determine the patterns of the next person to add to the team.

  • Teaching and Learning: Teachers and students can easily identify the LAB Profile Patterns which facilitate or cause difficulties in learning for individuals and whole groups. Minor adjustments can then be made to the teaching/learning methodology to correct any problems. I gave a workshop to the National Indian Education Conference in Canada (for teachers on Native Indian Reservations) on how to prevent drop-outs using this methodology.

  • Modelling: The LAB Profile Patterns can be used to decode any strategy or any skill, simply by identifying the behaviours (internal and external) used. This is an essential part of the modeling demonstrate this methodology to help students with their modeling project.

If you are interested in booking me (Shelle Rose Charvet) for a presentation, keynote or workshop contact me at shelle@wordsthatchangeminds.com.

How to Sell to Internals

How to Sell to Internals

My coaching client Brenda, the owner of a web design
and google ads management company, had done an analysis of the current web strategy for one of her prospects.Skeptical
She had unearthed valuable information but had
no way to present it
.
And her prospect, also a business owner could be difficult to deal with. Continue reading

How to Avoid Giving Up!

4 Antidotes to letting yourself and others down!Ashamed1

Have you ever noticed that some people keep on succeeding,
while others have great ideas but nothing happens with them in the end?
Do you know people who SAY they will do something and then put it off repeatedly?

Do YOU do this?
But do you know what that seemingly small decision reveals about you?
Firstly, it tells others that you are not trustworthy and cannot be counted on.
Continue reading

Ways to use NLP and the LAB Profile® to get results

I just came across an interview I did with Dianne Lowther, an excellent UK-based
NLP and business trainer, and a friend.

I re-listened to it and realized that we were talking about very practical ways to use NLP (Neuro-linguistic Programming) and the LAB Profile® to:

– create a depth of rapport and credibility with anyone
– help your coaching clients’ solve their issues without having to argue with them
– what you have to do to actually apply it
– how to increase response rates for marketing and sales
– how to get agreements sooner in negotiating and bargaining,
– how to influence people through others, when you can’t talk directly to the decision-makers,
and much more.

Have a listen yourself and see what you think!
I hope you get lots of great ideas from this!

If you open this recording on your smartphone, you can listen to it in your car, walking, running, on the train, or anywhere!

Hint Alert: There are lots of ideas in this recording. Remember the key to applying good ideas is identifying step-by-step how to use an idea. First identify your outcome, then the steps to get there. And commit to following your plan! (Is that the hardest part? lol)

Cheers,
Shelle
ps. If you want to know more about how you can get more business, better results in coaching, solving clients’ communication problems, etc.,
check out my LAB Profile® Consultant/Trainer Program
August 1 to 12, 2016, Paris, France

Come procrastinate with me!

Here it is, nearly the end of January already!! This is a year of big changes for me.
You may not have known, but I had treatments for breast cancer in 2014-15 and am finally getting my vitality and energy back!

And I am putting my health as number 1 priority. Along with fun and doing worthwhile work. And after nearly 10 years as a couple, Micha & I have finally decided to live together. Between Berlin and Burlington and other parts of the world!

So it’s taking a while to figure out my exact goals for 2016. And if you are not yet completely sure what you want for this year, I thought I would invite you to procrastinate with me!

Yes procrastinate! Let’s take a little time out and have a look inside.

You see, most people do not set goals – and for a very good reason!
Most goal-setting processes do not work.
Years ago when I started teaching the NLP Outcome Strategy in companies,
people would come up to me, months or years later and whisper in my ear:
“I tried that goal process. It didn’t work. I don’t know why.”

As a present for you, here is a recording called Wishing, Wanting & Achieving,
my audio program to help you figure out what is motivating you!
And help you increase your effectiveness,
by modelling what works and doesn’t work for you!

“Thank you for this….I found it so useful and simple to understand & to use.  Using real life examples really made the process really come alive for me.”
~ Joanne Coulson, UK

If you like this recording, you can get my mini e-book,
Wishing Wanting & Achieving
, only $9.99

I can’t thank you enough for this program! I have a lot of pieces in place in my head after I have listened to it and I’m going to listen it over and over again as it has always puzzled me why people don’t achieve goals even if they “really” (as they themselves say it, me included) want to do those things. I only wish that this I’ve got my hands on this material earlier; though we have to be ready for the information too. Thanks very much again!”
~ Elena Kjærsdam, Denmark

p.s. The early bird registration date for the LAB Profile® Consultant/Trainer Certification
has been extended to Feb 28, 2016, so that you can get the best price!

Top Ten Mistakes Women Make with Their Partners

And how you can avoid them in your relationship!

Here they are:

  1. Believing their partner thinks like they do even when they know that’s not true.
  2. Thinking their partner can pick up hints — they can’t.
  3. Being convinced that their partner knows what they want.
  4. Allowing discomfort or some other reason to stop them from talking to their partner about what is is important to them.
  5. Swallowing disappointment, frustration and annoyance till the negative emotion bursts out into resentful yelling.
  6. Telling their partner what to do and expecting that they will do it.
  7. Nagging their partner repeatedly when the partner hasn’t done the “honey-do” list.
  8. Feeling frustrated and powerless because their partner won’t do what they told them to do.
  9. Not considering alternative ways to communicate when the above strategies don’t work.
  10. Resigning themselves to having a mediocre or poor relationship.

How many of these have you caught yourself doing?
This doesn’t have to continue! I have created an iPhone app just for you!
Check out this short video to see how the app works.

It is one of 3 helpful videos in my HusbandMotivator™ IPhone app.
If you want to know exactly how to talk to your partner (whether your partner is a man or a woman);
what to say & do and more importantly what not to say or do,
please check it out in the app store: Look for HusbandMotivator(tm)
This loaded app lets you:

Pick a specific kind of situation, (and you can use it over and over for different situations!)
Helps you identify your partner’s key Motivation Triggers in that situation
Teaches you the 4 Step Motivating Method
Gives you a summary script to get your message across, and
You can email yourself the script so it’s handy when you need it!

And if you are thinking: “What about a WifeMotivator app?”,
don’t worry, you can use HusbandMotivator(tm) with anyone,
including the most difficult people in your life.

Check it out for yourself in the app store and
see how you can improve your communication about:
Activities
Chores/Tasks
Family
Health
Money/Finance
Relationship/Intimacy
Work/Career

I’d love your feedback on the app! Please tell me what you think.
Cheers,
Shelle