Category Archives: Intercultural Communication

I am so sad. Je suis si triste.

(français au fond)
I’m writing you from Berlin, getting ready to go to Paris later this week.

I’m so sad about the wars and bombings over the last few months, ….. years! It’s heart-breaking to see what is happening to so many people in so many places. And now again in my old neighbourhood in Paris.

I’m so glad that I belong to communities of people who work and life to improve people’s lives — this is what is important to remember every day. How can I contribute and make things better?

When I get home, I will be contributing to helping Syrian refugees come to Canada.
I hope you also will continue to contribute to making this world a better place.

Je vous écris de Berlin, et je me prépare à aller à Paris plus tard cette semaine.

Je suis si triste à propos des guerres et les attentats au cours des derniers mois, ….. et dernières annés! Il est navrant de voir ce qui se passe à tant de gens dans tant d’endroits. Et maintenant à nouveau dans mon ancien quartier de Paris.

Je suis heureuse que que je appartienne à des communautés de personnes qui travaillent et vivre pour améliorer la vie d’autrui — ceci est ce qui est important de se rappeler tous les jours. Comment puis-je améliorer les choses?

Quand je rentre à la maison, je vais contribuer à aider les réfugiés syriens venont au Canada.
Je souhaite également que tu peux continuer à contribuer à faire de ce monde un endroit meilleur.

Your friend / ton amie,

Skeptical People – Shelle’s Top Tips


Many people ask me “What do you do when you’ve got an audience of people that really don’t want to be there?” Or an audience what I call “conscientious objectors”. Now, I don’t mean the anti-war activists and the pro-peace people. I mean the people that Continue reading

Cross-Cultural Communication

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I’m here today in Berlin so I guess it’s appropriate that our theme today is cross-cultural communication, how people from different kinds of cultures can get along better. 

You know, some cultures are more direct and upfront. People just say Continue reading

World Shift 2011 Version 1.0

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The events in the Arab world and beyond are advancing so quickly that it is difficult to write coherently about what is really happening. There are clearly many elements involved, technological, political, cultural, sociological, physical and psychological underpinning and supporting what is unfolding. It defies a simple analysis, but I would like to share my thoughts about the psychological aspects of these revolutionary movements.

There is no doubt that without the advanced communication technologies afforded by Facebook and Twitter, the fires of protest would not have spread so quickly. And these technologies were the kindling that made it possible for the peoples of these countries to find out how wealthy people are elsewhere in the world and how many opportunities others have in comparison to themselves. Is it merely a case of the oppressed seizing an opportunity? Why now?

L. Michael Hall PhD suggests in his newsletter[1] that the uprisings are an example of the need for control over one’s life; from Maslow’s Hierarchy of Needs, level 2. Good point. In the NLP community, we often speak of the questions that operate consciously or at a below-conscious level that enable people to take action Continue reading

I love Italy!

Here I am in beautiful Marina di Massa, Tuscany on the shores of the Mediterranean Sea getting read to train my graduates. They have come from around the world for the LAB Profile Master Trainer Program.

Today I spent walking around, chatting on the beach, looking at the mountains, re-reading my program notes.

All in the relaxed Italian atmosphere.
Ain’t life grand?

Training in Japan is different!

Training in Japan is different than in other places. Part of the design of my Words That Change Minds LAB Profile Trainers’ Training is based on having the participants do an application exercise in groups and then they make comments and ask questions after their experience. This allows me to get them to deepen their thinking and prompts me to share experiences that I have had which may be helpful to them.

But in Japan, people are extremely hesitant to speak out in the large group. Continue reading

The Feedback Sandwich is Out to Lunch

by Shelle Rose Charvet

Jodi is waiting for Marco to come to her office. Today is feedback day and she has the Feedback Sandwich formula open on her desk.

Marco arrives and plunks himself down in the chair opposite Jodi, submitting himself reluctantly to what is about to occur. “I’m glad you’re here,” says Jodi, getting the ball rolling on an upbeat note. “Let’s talk about your presentation to the team yesterday. You were very enthusiastic about the project’s progress, and I also thought that….” Jodi stops as she notices Marco slumping in his chair, eyes cast downwards. “What’s wrong?” she asks.

Continue reading