Here is the radio interview I did on Dec 21, 2010 about customer service during the flight cancellations and delays in Europe and all the places connected. Click here to listen to the interview I would love to hear your comments, Shelle Click here to learn what you need to do now to avoid losing customers and your best staff?
Thank you most sincerely for addressing our conference in Dublin yesterday. We have received fantastic feedback from the delegates.
Brendan ButlerIrish Business Employers ConfederationIreland
“A very worthwhile experience. I liked taking the time to step outside the normal business activities, learn and understand some new skills and assess my own behaviour patterns and determine where they can be improved to become a better communicator.”
Tim HunterVP QualityThe Woodbridge GroupMississauga, Canada
“This was an excellent program- Shelle is superb, she makes the material come alive and goes way beyond expectations.”
The program is great, and met my expectations to come from my country to learn it. Shelle is warm, thoughtful, pays attention to participants and she cares. She is great!
“Great! Really well-structured and wonderfully well-delivered. Engaging – Stretching.Great learning opportunity. I feel very privileged indeed to have been able to participate. Thank You!
Caroline FrostUnited Kingdom
“The breadth and depth of Shelle’s knowledge is extensive and built on and complemented what I’ve already learned. Shelle established and maintained a positive relationship with the participants. The LAB Profile® is easily transferable to workplace and personal relationships.”
Jane MurrayNew Brunswick Power
I heard and saw you speak in Leeds and I would like to say thank you for this and tell you how much I enjoyed listening to you. I have purchased your book and I am very much enjoying reading–it has enabled me to consider Meta Programs in a whole new light!
John PhelanECHELON NLPUK
I consider Shelle to be a genius in how to motivate people using language. Unlike traditional motivational speakers who only appeal to a narrow, “approved” band of human motivation. Shelle incorporates it all.
“The difference between a good and a great business is how you treat your customers. A lot of platitudes are used when organizations talk about customer service; this program provides a revolutionary approach and practical structure that will make it happen.”
Robbie SteinhouseCEO of Gray’s Inn Group and NLP SchoolLondon, UK
Very motivating and intensive program. I adore Shelle’s style in presenting, her sense of humour and energy flow.