Here is the radio interview I did on Dec 21, 2010 about customer service during the flight cancellations and delays in Europe and all the places connected. Click here to listen to the interview I would love to hear your comments, Shelle Click here to learn what you need to do now to avoid losing customers and your best staff?
“Shelle has a very charismatic presentation style, and has the ability to make her work tangible and relevant. She displays confidence and passion, and shows a high level of professional expertise. It has been a pleasure working with Shelle.”
Jim TorranceBrand StrategyRBC Financial GroupToronto
“A giant thank you Shelle for a fantastic program. The feedback has been excellent. I’ve already received emails and calls from the team explaining how they’ve used the material which is probably the best feedback we could get!”
Steve McGrathNational Vice PresidentDynamic Funds
The program allows me to communicate better to everyone I know and be able to help others should they wish it in a way that is for their best interest. Thank you!
Ira WolfeThornhill, Canada
The program is great, and met my expectations to come from my country to learn it. Shelle is warm, thoughtful, pays attention to participants and she cares. She is great!
“Shelle is an entertaining and engaging speaker with a sparkling stage presence and a winning way with words – but her true gift is her ability to talk about the issues – the ones nobody else is brave enough to put in the spotlight.”
Dianne LowtherBrilliant MindsUK
An excellent programme. It will help me to improve my relationships with friends and colleagues and understand them and their behaviour better. Our coaches were extremely helpful and supportive. We could not have had better.
Janice N. HaighWakefield, United Kingdom
“The breadth and depth of Shelle’s knowledge is extensive and built on and complemented what I’ve already learned. Shelle established and maintained a positive relationship with the participants. The LAB Profile® is easily transferable to workplace and personal relationships.”
Jane MurrayNew Brunswick Power
“Extremely valuable learning both practically and personally. Great content, tone, and timing. What’s unique is her personal contact and constant attention. Truly exceptional training model, delivered congruently and clearly. Totally worthwhile.”
William CatherCharlotteNorth Carolina, USA
“Amazing life-changing experience that was multi-layered in many different ways. Astonishing – Fun. Learned a lot!! Thank you!”
A wonderful program that is valuable and insightful on both a professional and personal level. I will be able to make an immediate application to my presentation skills and the course materials are designed for future application in coaching and interviewing managers for development programs.The best workshop I have ever attended in my professional career. Shelle is without equal; truly unique.