Category Archives: Airline Travel

Radio Interview on Airlines Unprepared for Winter

Here is the radio interview I did on Dec 21, 2010 about customer service during the flight cancellations and delays in Europe and all the places connected. Click here to listen to the interview I would love to hear your comments, Shelle Click here to learn what  you need to do now to avoid losing customers and your best staff?

Airline Industry Unprepared for Winter!

It is an outrage that once again the airline industry in Europe and around the world was not ready for a winter storm….. at Christmas time! Why isn’t the world press outraged?

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