Here is the radio interview I did on Dec 21, 2010 about customer service during the flight cancellations and delays in Europe and all the places connected. Click here to listen to the interview I would love to hear your comments, Shelle Click here to learn what you need to do now to avoid losing customers and your best staff?
This program is the universal key to people’s doors. No words could possibly describe Shelle. The coaches were so helpful and resourceful. OUTSTANDING! Lots of fun. Exceeded my expectations.
Nadia TalhiTrainerMontréal, Canada
I have to say again how much I enjoyed your presentations at the conference! Very inspiring!
Heather TruberDirectorAlberta Health ServicesCanada
Shelle, thanks for this. You do these so well…quick, helpful, professional and very personal and connective. The balance of each of these important elements, that you so naturally bring to us, “works” wonderfully.
Donald CooperBusiness Speaker & CoachMBA, CSP, HoF,Canada
A wonderful program that is valuable and insightful on both a professional and personal level. I will be able to make an immediate application to my presentation skills and the course materials are designed for future application in coaching and interviewing managers for development programs.The best workshop I have ever attended in my professional career. Shelle is without equal; truly unique.
“I really enjoyed the LAB Profile® Online Program. It made the learning so much more accessible. Watching the videos made me feel as if I was attending an actual live session and the format was very interactive and inclusive.”
Shereen QutobChange Management and Development ManagerDubai
I loved your session and the feedback that we’ve had both on your keynote and on the day has been extremely positive with comments like: ‘Great introduction to the day!’ ‘Fantastic presentation and delivery – learned a lot.’ ‘Very good. Entertaining with a clear message.
David CrosbyHead of EventsTraining JournalUK
“Shelle is an incredibly dynamic consultant who has a lot of experience in her subject matter and a lot to offer. Really, really fun and helpful process.”
“I was struggling on how to present information to a group of 75 people. Thinking about your program on how to motivate skeptical people, I realized I was planning on using TOWARDS, goal-oriented motivational language; when they really are motivated to move AWAY FROM problems. I switched my language and held their attention through out my presentation.”
Frances L. DePonioMBA, MS, TLLP
“The program is complete and well-balanced. I plan to deliver LAB Profile training with a subset of patterns and even practitioner courses. I’ve gotten many useful tips to improve my communication in a more effective way and deliver better presentations.”
Thanks again so much making such a wonderful contribution to our conference. There could not have been a better way to start it off. Your keynote was as substantiated as it was entertaining and it made everyone in the room see how much need there is to define new partnership relations between organizations and customers in the face of the new reality
Dr. Stephan DietrichManaging DirectorJUNFERMANN VERLAGGermany