Here is the radio interview I did on Dec 21, 2010 about customer service during the flight cancellations and delays in Europe and all the places connected. Click here to listen to the interview I would love to hear your comments, Shelle Click here to learn what you need to do now to avoid losing customers and your best staff?
“Extremely valuable learning both practically and personally. Great content, tone, and timing. What’s unique is her personal contact and constant attention. Truly exceptional training model, delivered congruently and clearly. Totally worthwhile.”
William CatherCharlotteNorth Carolina, USA
“Shelle, the influencing tools you present, work. You use what you teach. You demonstrate how to reach rapport with people and give my group tools that help them deal with difficult people.”
Al GontaDirectorWoodbridge FoamSt.Peters, Missouri
An excellent programme. It will help me to improve my relationships with friends and colleagues and understand them and their behaviour better. Our coaches were extremely helpful and supportive. We could not have had better.
Janice N. HaighWakefield, United Kingdom
“Thank you, Shelle for the amazing training experience, I liked the variety of activities, options of how to use the LAB Profile®, demonstrations & more.”
“TRANSFORMATIONAL! Shelle models and lives what she teaches. Engaging, focused, timely. I can strongly recommend this experience to someone wanting to take their lives and work to another level.”
I loved your session and the feedback that we’ve had both on your keynote and on the day has been extremely positive with comments like: ‘Great introduction to the day!’ ‘Fantastic presentation and delivery – learned a lot.’ ‘Very good. Entertaining with a clear message.
David CrosbyHead of EventsTraining JournalUK
“A giant thank you Shelle for a fantastic program. The feedback has been excellent. I’ve already received emails and calls from the team explaining how they’ve used the material which is probably the best feedback we could get!”
Steve McGrathNational Vice PresidentDynamic Funds
“Wow, the most powerful course I have taken. It will be helpful in choosing clients and determining what the client really wants as well as teaching this tool. My sincerest thanks to you, Shelle and the coaches. The best 2 weeks vacation I ever spent.”
I consider Shelle to be a genius in how to motivate people using language. Unlike traditional motivational speakers who only appeal to a narrow, “approved” band of human motivation. Shelle incorporates it all.
Thank you most sincerely for addressing our conference in Dublin yesterday. We have received fantastic feedback from the delegates.
Brendan ButlerIrish Business Employers ConfederationIreland