Here is the radio interview I did on Dec 21, 2010 about customer service during the flight cancellations and delays in Europe and all the places connected. Click here to listen to the interview I would love to hear your comments, Shelle Click here to learn what you need to do now to avoid losing customers and your best staff?
“A practical, insightful, and at the same time, rigorous program. I have a much better appreciation and deeper understanding of the patterns and how to use them. It will certainly enhance my communication and add to what I have already gained and know.I will be incorporating the LAB Profile® as part of my programs.” A great program! Thank you so much, Shelle and coaches.”
“I learned of Shelle purely by accident. I was rooting through a box of books at a garage sale when the bottom of the box gave way and “Words That Change Minds” fell out. The book was in quite poor condition and had been personalized by the previous owner. I bought it, read it, then bought myself a new copy a few months ago, which I personalized and I’m still re-reading it continuously and gaining new insights each time.”
I enjoyed the program very much. A good mixture of teamwork and partner work, well structured. I love Shelle’s style, very authentic! Influencing in a very positive way. I’m motivated to stay in contact and learn more from Shelle.
Bernd KoepkeRatingen, Germany
Shelle, thanks for this. You do these so well…quick, helpful, professional and very personal and connective. The balance of each of these important elements, that you so naturally bring to us, “works” wonderfully.
Donald CooperBusiness Speaker & CoachMBA, CSP, HoF,Canada
“A giant thank you Shelle for a fantastic program. The feedback has been excellent. I’ve already received emails and calls from the team explaining how they’ve used the material which is probably the best feedback we could get!”
Steve McGrathNational Vice PresidentDynamic Funds
Thank you, Shelle, for the amazing information you shared with us last night. My mind is spinning with all the ways I can put it into practice to make my life better, both at home and at work!
Lisa LatorcaiAmadeus ConsultingToronto
Shelle’s keynote ‘Conversational Coaching’ was absolutely fascinating!
“TRANSFORMATIONAL! Shelle models and lives what she teaches. Engaging, focused, timely. I can strongly recommend this experience to someone wanting to take their lives and work to another level.”
“A very worthwhile experience. I liked taking the time to step outside the normal business activities, learn and understand some new skills and assess my own behaviour patterns and determine where they can be improved to become a better communicator.”
Tim HunterVP QualityThe Woodbridge GroupMississauga, Canada
“This was an excellent program- Shelle is superb, she makes the material come alive and goes way beyond expectations.”