Here is the radio interview I did on Dec 21, 2010 about customer service during the flight cancellations and delays in Europe and all the places connected. Click here to listen to the interview I would love to hear your comments, Shelle Click here to learn what you need to do now to avoid losing customers and your best staff?
“I had a group yesterday and it included two pressed souls and one who was very nervous. I tried out the opening process for Presenting Ideas to Skeptical People. It worked! The two compulsory attendees listened all day (and took part in the exercises). The nervous one …. I saw her visibly relax half way through the intro.”
David ForsterSenior Staff Development TrainerUK
Very motivating and intensive program. I adore Shelle’s style in presenting, her sense of humour and energy flow.
“Shelle has a very charismatic presentation style, and has the ability to make her work tangible and relevant. She displays confidence and passion, and shows a high level of professional expertise. It has been a pleasure working with Shelle.”
Jim TorranceBrand StrategyRBC Financial GroupToronto
The program is great, and met my expectations to come from my country to learn it. Shelle is warm, thoughtful, pays attention to participants and she cares. She is great!
Of all the NLP courses I’ve attended, the LAB Profile® Certification has proved the most lucrative. Since I took the program, it’s paid for itself several times over. Often people in organizations don’t have a vocabulary to talk about the language they use. Using LAB Profile® means we can discuss sophisticated uses of language without the need for jargon.
Fiona WrightPhD, Consultant in Written Communication SkillsUK
“The program is complete and well-balanced. I plan to deliver LAB Profile training with a subset of patterns and even practitioner courses. I’ve gotten many useful tips to improve my communication in a more effective way and deliver better presentations.”
A very successful program, I got all the tools and knowledge that I needed which is the basis for working with the LAB Profile®. Thanks, the program was great.
Michael TheissenBergkirchen, Germany
Thank you, Shelle, for the amazing information you shared with us last night. My mind is spinning with all the ways I can put it into practice to make my life better, both at home and at work!
Lisa LatorcaiAmadeus ConsultingToronto
“I was struggling on how to present information to a group of 75 people. Thinking about your program on how to motivate skeptical people, I realized I was planning on using TOWARDS, goal-oriented motivational language; when they really are motivated to move AWAY FROM problems. I switched my language and held their attention through out my presentation.”
Frances L. DePonioMBA, MS, TLLP
“The breadth and depth of Shelle’s knowledge is extensive and built on and complemented what I’ve already learned. Shelle established and maintained a positive relationship with the participants. The LAB Profile® is easily transferable to workplace and personal relationships.”