Here is the radio interview I did on Dec 21, 2010 about customer service during the flight cancellations and delays in Europe and all the places connected. Click here to listen to the interview I would love to hear your comments, Shelle Click here to learn what you need to do now to avoid losing customers and your best staff?
A wonderful program that is valuable and insightful on both a professional and personal level. I will be able to make an immediate application to my presentation skills and the course materials are designed for future application in coaching and interviewing managers for development programs.The best workshop I have ever attended in my professional career. Shelle is without equal; truly unique.
Very motivating and intensive program. I adore Shelle’s style in presenting, her sense of humour and energy flow.
“A giant thank you Shelle for a fantastic program. The feedback has been excellent. I’ve already received emails and calls from the team explaining how they’ve used the material which is probably the best feedback we could get!”
Steve McGrathNational Vice PresidentDynamic Funds
“The breadth and depth of Shelle’s knowledge is extensive and built on and complemented what I’ve already learned. Shelle established and maintained a positive relationship with the participants. The LAB Profile® is easily transferable to workplace and personal relationships.”
Jane MurrayNew Brunswick Power
Of all the NLP courses I’ve attended, the LAB Profile® Certification has proved the most lucrative. Since I took the program, it’s paid for itself several times over. Often people in organizations don’t have a vocabulary to talk about the language they use. Using LAB Profile® means we can discuss sophisticated uses of language without the need for jargon.
Fiona WrightPhD, Consultant in Written Communication SkillsUK
A very successful program, I got all the tools and knowledge that I needed which is the basis for working with the LAB Profile®. Thanks, the program was great.
Michael TheissenBergkirchen, Germany
“This was an excellent program- Shelle is superb, she makes the material come alive and goes way beyond expectations.”
I met Shelle for the first time ever, at a recent conference in San Francisco, where I had the pleasure of hearing her deliver a keynote. Shelle is one of the best presenters I have encountered in a long time. If you ever get a chance, do pop in on one of her workshops or presentations.
“The difference between a good and a great business is how you treat your customers. A lot of platitudes are used when organizations talk about customer service; this program provides a revolutionary approach and practical structure that will make it happen.”
Robbie SteinhouseCEO of Gray’s Inn Group and NLP SchoolLondon, UK
“Amazing life-changing experience that was multi-layered in many different ways. Astonishing – Fun. Learned a lot!! Thank you!”