Here is the radio interview I did on Dec 21, 2010 about customer service during the flight cancellations and delays in Europe and all the places connected. Click here to listen to the interview I would love to hear your comments, Shelle Click here to learn what you need to do now to avoid losing customers and your best staff?
Thank you most sincerely for addressing our conference in Dublin yesterday. We have received fantastic feedback from the delegates.
Brendan ButlerIrish Business Employers ConfederationIreland
“I was struggling on how to present information to a group of 75 people. Thinking about your program on how to motivate skeptical people, I realized I was planning on using TOWARDS, goal-oriented motivational language; when they really are motivated to move AWAY FROM problems. I switched my language and held their attention through out my presentation.”
Frances L. DePonioMBA, MS, TLLP
“By far the most popular and most appreciated keynote was run by Shelle Rose Charvet! This is what I hoped and expected and for which I’m truly grateful.”
Eric ParsloeInternational Conference on Coaching and MentoringOxford, UK
A very successful program, I got all the tools and knowledge that I needed which is the basis for working with the LAB Profile®. Thanks, the program was great.
Michael TheissenBergkirchen, Germany
“I learned of Shelle purely by accident. I was rooting through a box of books at a garage sale when the bottom of the box gave way and “Words That Change Minds” fell out. The book was in quite poor condition and had been personalized by the previous owner. I bought it, read it, then bought myself a new copy a few months ago, which I personalized and I’m still re-reading it continuously and gaining new insights each time.”
I consider Shelle to be a genius in how to motivate people using language. Unlike traditional motivational speakers who only appeal to a narrow, “approved” band of human motivation. Shelle incorporates it all.
“A giant thank you Shelle for a fantastic program. The feedback has been excellent. I’ve already received emails and calls from the team explaining how they’ve used the material which is probably the best feedback we could get!”
Steve McGrathNational Vice PresidentDynamic Funds
“I had a group yesterday and it included two pressed souls and one who was very nervous. I tried out the opening process for Presenting Ideas to Skeptical People. It worked! The two compulsory attendees listened all day (and took part in the exercises). The nervous one …. I saw her visibly relax half way through the intro.”
David ForsterSenior Staff Development TrainerUK
“I really enjoyed the LAB Profile® Online Program. It made the learning so much more accessible. Watching the videos made me feel as if I was attending an actual live session and the format was very interactive and inclusive.”
Shereen QutobChange Management and Development ManagerDubai
“Amazing life-changing experience that was multi-layered in many different ways. Astonishing – Fun. Learned a lot!! Thank you!”