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Home » Success Strategies Store » Downloads » The Customer is Bothering Me
The Customer is Bothering Me
How to Change Attitudes, Improve Results and Grow Your Bottom Line
by Shelle Rose Charvet
Edition: e-book
Price: $24.97
Customers today are hard to deal with. They are impatient, demanding, won’t do what you ask them to do, want special deals and something for nothing. And they’re volatile! Sales and service professionals are often hard-pressed to know what to do while the client vents his or her fury.
The Great Customer Attitude Shift has happened!
When issues remain unresolved, you stand to lose present and future business, not to mention the damage to your organization’s reputation that dissatisfied customers create in their wake.
This book is based on Shelle's Words That Change Minds Power Principles:
| Everything you do influences the emotional state of your customer. Everything you do determines what the customer believes about your company.
Shelle Rose Charvet |
Why do people really do what they do?
What do you need to do now to avoid losing customers and your best staff?
How can you get your whole organization to understand and manage
what your customers feel?
What if you had a better way to deal with angry customers?
The Customer is Bothering Me will show you how to:
- Decode how your customers actually think and make decisions
- Find out the real reasons why organizations mismanage their customers' experience
- Create a Customer Philosophy that gets and keeps customers
- Navigate The Great Customer Attitude Shift
- Enable your front-line ready to handle any customer
- Learn why an apology is never enough
- Deal with upset customers to create enduring loyalty
- Discover the new rules for mass marketing and direct marketing
- Implement strategies that to have customers buy more sooner
Demonstrating you comprehend your customers is enormously profitable.
The risk of not doing so is hazardous to your corporate health.
What are the BIG three takeaways from the book?
- Create your Customer Philosophy to sell more
- Implement the best Customer Transaction Process
- Solve issues with the Upset Customer Process
"Your knowledge about customer cues and ability to translate that for each audience is absolutely invaluable."
Eleanor Reynolds-Barrett Director, Client Strategies
RBC Insurance |
More Highlights
- Discover how your organization discourages customers
- Find out the 4 factors that create The Great Customer Attitude Shift that is so hard to handle
- Implement a customer philosophy that all staff can follow to create customer loyalty
- Use the Customer Tone Chart© to read and impact your customers’ emotions
- Learn how to end every transaction to create positive associations and desire to return
- Design communications based on the hidden Motivation Triggers to attract more customers
- Discover easy ways to customize your processes to meet each customer’s below-conscious needs
“The difference between a good and a great business is how you treat your customers. A lot of platitudes are used when organizations talk about customer service; this book provides a revolutionary approach and practical structure that will make it happen.”
Robbie Steinhouse - CEO of Gray's Inn Group
by Shelle Rose Charvet
Edition: e-book
Price: $24.97
This is Shelle Rose Charvet’s much-anticipated second book after Words That Change Minds: Mastering the Language of Influence. An internationally-renowned expert on below-conscious communication, Shelle addresses groups, conducts learning programs and solves organizational problems in North America, Europe and Asia. She is a sought-after keynote speaker and media commentator on persuasion strategies.
Her blog on communication and influencing is available at www.theshelleblog.com
Shelle’s new book The Customer is Bothering Me will be out very soon.
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