November 30 to December 2, 2008
Canadian Association of Professional Speakers (CAPS),
2008 Convention, Toronto Email:info@canadianspeakers.org
December 8 - 10, 2008 Words that Change Minds (in French)
Repère, France Contact: Jean-Luc Monsempes
Email: jlmo@club-internet.fr
We don’t want to just do training any more. We want to change behaviors.
How many times have you or your team taken a great training program, and then not managed to implement the ideas?
People report they are too busy to take the time to rethink priorities, work methods and how to integrate communication skills into their daily routine. It's hard to break old habits.
At Success Strategies we don't want to conduct training that we know won't make a difference! We have been training people since the early eighties, and it's clear that for the last few years, it's been a waste of time for many participants who don't end up using what they learned.
Now we are working with clients who want us to help create real behavior change to get results. And behavior change doesn't happen in a 2 day seminar or even in a 10 day seminar.
Here are a couple of examples: One of our clients, in the high-pressure auto parts industry, where the competition is fierce, margins tight; and with the increase in oil prices comes major chemical cost increases, threatening every player in the business. Their sales managers have to negotiate in very tough circumstances to ensure their contracts get signed by their customers.
The stakes are very high. A 2 day seminar on negotiation skills won't make the difference in this situation.
Instead we have designed a customizedSuccess Strategies Behavior Change Process to make sure the sales managers can bring home the bacon. It's a bigger commitment, not so much in upfront time, but OVER time. This program was in effect for 3 1/2 months, with a carefully-crafted combination of:
short bursts of classroom time,
assignments,
group follow-up coaching, and
built-in personal accountability
The proof is in the pudding! Contracts signed.
Another client in the wealth management business told us they know their sales need to dramatically improve to match the value of what they have to offer. They have asked us to research the below-conscious motivations of their high value clients, design and implement a sales process based on how their customers think and get motivated and a tracking system to continually improve what they do. This is being realized over the course of this year.
Because of our expertise in decoding how people think and get motivated, we are being asked to help in many of our clients' communication challenges:
Sales
Negotiation
Understanding client motivation
Managing relationships with clients
Turning angry customers into loyal customers
Team effectiveness
Mediation of conflicts
Designing customer communication
Wouldn't you rather be in the business of getting real results for your customers, than be in the training business? We would!
At Success Strategies, we have changed how we do business to make sure we offer the most value for our clients. Instead of charging a "fee-for-time", as many trainers do, we design an intervention for your organization for one investment - there will be no meter running.
We offer this guarantee. If you are not happy with what we have done for you, we will refund your investment.
We still offer workshops world-wide to introduce professionals to the skills and tools we use to solve impossible communication problems. But increasingly, we are engaged by organizations to create results that stick.
Shelle has had a very positive working relationship with RBC.
She
delivered expert communication techniques for RBC, in support of our brand
initiatives
that provided
key benefits to our organization. She has been particularly helpful in
helping our
group to
understand and respond appropriately to the triggers that
motivate our clients' behavior."
—Jim Torrance, Director, Brand Strategy,
RBC Financial Group
Shelle has had a very positive working relationship with RBC.
She
delivered expert communication techniques for RBC, in support of our brand
initiatives
that provided
key benefits to our organization. She has been particularly helpful in
helping our
group to
understand and respond appropriately to the triggers that
motivate our clients' behavior."
