“Einstein meets Lucille Ball“
Shelle is an entertaining mix of wacky humor and sharp insight.
She reveals the hidden motivators that drive human behavior. Shelle addresses audiences who need to be persuasive to succeed.
Shelle is known for her international bestseller, Words That Change Minds and her new book on understanding and positively influencing customer behavior; The Customer is Bothering Me. In 2011 she was featured in a nationally-televised documentary, Customer (Dis)Service.
Shelle was the 2009 President of the Canadian Association of Professional Speakers and has earned the coveted Certified Speaking Professional designation from the International Federation of Professional Speakers. She is a Certified Trainer of Neuro-linguistic Programming (NLP) and was the Founding President of the Canadian Association of NLP.
“I want to take this opportunity to thank you for your opening keynote; it was one of the main talking points of the day. Your Blackberry comment certainly got more than a few people talking!”Mark Arneil, Publisher, Training Journal, United Kingdom
“Words That Change Minds–Influencing & Persuading People”
Is persuasion one of the dark arts? Or is it the key ability to get things done? When you use the wrong words opportunities are lost, sometimes for good. When you can figure out why people do what they do, you can influence more of them to do what you want them to do.
Market research has shown overwhelmingly that most people have no idea why they do what they do; but smart leaders and smart marketers do.
In this high-energy keynote, you’ll get a fast overview of some key motivation triggers, some examples of how smart leaders use them in recruitment and retention, selling and marketing and other persuasion challenges. Find out why your messages work or don’t work. Get some important take-aways that you can use immediately.
Warning: You may want to rethink your persuasion strategies after this program.
“Sales in the New Reality”
The world has changed. In the new reality there will always be a crisis. It is harder now to get buyers to make decisions and think about the future. In this keynote, you will learn
- the 3 attitudes buyers have and how to work with them
- solve the psychological puzzle that make sales harder now
- avoid taking the wrong approach with your target market
- create deeper rapport with your prospective customers
- shorten the sales cycle by designing media that fits how your customers think
“The Customer is Bothering Me!”
Customers today are hard to deal with–they’re impatient, demanding, won’t do what you ask them to do, want special deals, and something for nothing. And they’re volatile! Client service staff and case managers are often hard-pressed to know what to do while the client vents his or her fury.
When issues remain unresolved, the loss of present and future business is substantial, not to mention the damage to the organization’s reputation that dissatisfied customers create in their wake. What if you had a better way to deal with angry customers? What if by changing your response, you could:
- Instantly calm down angry clients.
- Solve their problems quickly.
- Keep them happy and create client loyalty.
- Reduce escalated calls.
Call Shelle Rose Charvet today at 905-639-6468 to have her present one of her custom programs at your next event.
“Sex, Diets and Success”
Check out this hilarious presentation to get a sense of Shelle’s style.
Warning: Her sense of humour is not for everyone!
Meeting Planners–call Shelle Rose Charvet today at 905-639-6468 to have her present one of her custom programs at your next event.
Make Your Event a Success…
Make your next special event a success by having Shelle Rose Charvet as your keynote speaker.
