Shelle Rose Charvet, CSP (Certified Speaking Professional) is the international expert on influencing and persuasion.
Her bestselling first book “Words that Change Minds: Mastering the Language of Influence” has been used as a text book in several university business programs in the U.S. and the U.K., and is now available in over 11 languages.
Shelle and her second book, “The Customer is Bothering Me”, were recently featured on CBC and CNBC in an internationally televised documentary titled “Customer (Dis)Service.”
Shelle has been described as “Einstein meets Lucille Ball”. Her entertaining mix of wacky humor and sharp insight engages audiences throughout North America, Europe and Asia. She works in English, French and Spanish.
Watch these videos to see Shelle’s speaking style, then check out her most popular keynotes for your event!
| Not Everyone is Motivated by Goals | Shelle has a high energy mix of wacky humor and sharp insight |
In 2011 Shelle was featured in the nationally-televised
CBC documentary “Customer (Dis) Service”
Shelle was the 2009 President of the Canadian Association of Professional Speakers and has earned the coveted Certified Speaking Professional designation from the International Federation of Professional Speakers. She is a Certified Trainer of Neuro-linguistic Programming (NLP) and was the Founding President of the Canadian Association of NLP.
Here’s what some of Shelle’s clients had to say:
“I want to take this opportunity to thank you for your opening keynote; it was one of the main talking points of the day. Your Blackberry comment certainly got more than a few people talking!”
Mark Arneil
Publisher, Training Journal
United Kingdom
“I recently co-chaired a panel discussion for the Ontario Bar Association’s ADR Section that focused on the art of engaging in ‘difficult conversations’. Shelle’s provocative and dynamic presentation style kept the group of mediators in attendance (many of whom are hard to please lawyers) completely engrossed. Shelle provided us with a whole new perspective on the topic and left the audience thirsting for more. Shelle has the special ability to both challenge and engage her audience. A true professional!”
Bernard Morrow
Principal, Morrow Mediation
Canada
“Thanks again so much making such a wonderful contribution to our conference. There could not have been a better way to start it off. Your keynote was as substantiated as it was entertaining and it made everyone in the room see how much need there is to define new partnership relations between organizations and customers in the face of the new reality.”
Dr. Stephan Dietrich
Managing Director, Junfermann Verlag
Germany
Shelle’s Most Popular Keynote Topics
All of Shelle’s Keynotes can be customized to meet your organization’s specific needs.
Words That Change Minds
Influencing & Persuading People in the New Reality
Market research has overwhelmingly shown that most people have no idea why they do what they do; but smart leaders and smart marketers do. When you use the wrong words opportunities are lost, sometimes for good. When you can figure out why people do what they do, you can influence more of them to do what you want them to do.
In this new era of upheaval and crisis, it is even harder to get people to make decisions and think about the future. Find out why your messages work or don’t work and get some important take-aways that you can use immediately.
In this high-energy keynote:
- Discover the 3 attitudes leaders have and how to work with them
- Solve the psychological puzzle that make persuasion and sales harder now
- Create deeper rapport with your colleagues and prospective customers
- Develop long-term business partnerships with your clients
3 Attitudes in the New Reality…
| 1. Mental Hibernation | 2. The Scared Chicken | 3. The Broadband Attitude |
The Customer is Bothering Me
How to Change Attitudes, Improve Results and Grow Your Bottom Line
Customers today are hard to deal with; they’re impatient, demanding, won’t do what you ask them to do, want special deals, and they’re volatile! Customer service staff and case managers are often hard-pressed to know what to do while the client vents his or her fury.
When issues remain unresolved, the loss of present and future business is substantial, not to mention the damage to the organization’s reputation that dissatisfied customers create in their wake. What if you had a better way to deal with angry customers?
In this content packed keynote, you’ll learn how to:
- Instantly calm down angry clients
- Solve customer problems quickly
- Reduce escalated calls
- Keep your clients happy and create lasting loyalty
| Selling to Customers |
Presenting Ideas to Skeptical People
Mastering the Most Important Persuasion Skill of All
Have you ever had a great idea shot down by a skeptic? Wouldn’t it be great if you could spend less mental energy dealing with negative people?
Shelle demonstrates how to deal with the “Macho” person who already knows everything. You’ll discover why many people fail to be convincing and how you can employ a simple four-step process for getting even the most conscientious of objectors to take your ideas seriously.
In this engaging and informative keynote, you’ll learn how to:
- Get anyone to listen to you using the Skeptical People Process
- Use common experiences to get your point across
- Pry open mental space in even the most closed of minds
- Ensure your message passes “The Macho Test”
| Why Enthusiasm Causes Skepticism |
Sex, Diets & Success
How Self-Help Gurus Get You Addicted & Healthy Alternatives for Self-Improvement
Shelle uncovers the secret manipulations that self-help gurus use to get people to buy more and more programs that don’t work, and why they make people feel like failures.
This internationally acclaimed keynote showcases Shelle’s wacky sense of humour and sharp insight. Many have called this an unforgettable presentation.
Warning: Her sense of humour is not for everyone!
NOTE: Adobe Acrobat Reader and Flash Player required to play “Sex, Diets and Success”
Meeting Planners: please call Melody today at 905-639-6468 for all the information you need, or complete the contact request form below and Melody will get right back to you.
