I just watched the first episode of the new series by Tony Robbins, called Breakthrough. He helped a couple overcome debilitating tragedy and regain their ability to live meaningful lives. And we got to watch!
If you know NLP (Neuro-linguistic Programming) you saw Tony find out Read More…
By Shelle Rose Charvet on July 28th, 2010 in Influencing and Persuasion, Personal Effectiveness, Shelle Rose Charvet.
Have you noticed that it is getting harder to focus? I was talking to my neighbour yesterday and she admitted to being overwhelmed and not getting enough started and finished. There are so many distractions and so much information around —- it’s getting more difficult to get things done. Here are some tips on using your below-conscious Motivation Triggers to help you out: Read More…
By Shelle Rose Charvet on July 27th, 2010 in Influencing and Persuasion, LAB Profile, Personal Effectiveness, Shelle Rose Charvet.
Your customers pay attention to how you attract and treat them. If you do not understand what truly motivates them, they are likely to get their needs met elsewhere. The “one size fits all” approach has become a sign of disrespect. Demonstrating that you comprehend your customers is enormously profitable. The risk of not doing so is enormously dangerous.
Increasingly, as customers have become Read More…
By Shelle Rose Charvet on June 24th, 2010 in Customer Experience, Customer Service, Influencing and Persuasion, LAB Profile, Shelle Rose Charvet, sales.
After all the effort to get my visa to go to India, including badly spraining my ankle, I made it on the planes, helped by friendly people bearing wheelchairs.
I reached Bangalore after midnight greeted by the wide smiles of my welcome committee. In the car in the dark, late at night, I noticed right away that drivers do not feel the need to stay in one lane —- why bother, when you can wander around the road and beep! Driving in Bangalore is Read More…
By Shelle Rose Charvet on June 16th, 2010 in Influencing and Persuasion, LAB Profile, Shelle Rose Charvet.
As you may or may not be aware Shelle is in the air on her way to India to deliver a Words that Change Minds LAB Profile Practitioner training. That in itself is incredible after the series of problems she encountered obtaining her Visa last week.
She would like to share an audio clip describing the best and worst customer service day ever.
Here’s what happened.
Click here
Melody Lidstone
Marketing Manager, Success Strategies
By Shelle Rose Charvet on June 8th, 2010 in Customer Experience, Customer Service, Shelle Rose Charvet.
I’ve just wrapped up my first visit to Japan. Lots of amazing experiences but let’s put first things first. Japanese toilets are a must do for all westerners. Ahhhhh. A warm toilet seat. And what is that noise? Read More…
By Shelle Rose Charvet on March 30th, 2010 in LAB Profile, Shelle Rose Charvet, Uncategorized.
NLP Comprehensive just posted this video from TED. It’s by Philip Zimbardo on how we focus on different aspects of time and how by changing how we do that, we can change a lot in our lives. Have a look and see what you think.
http://www.ted.com/talks/lang/eng/philip_zimbardo_prescribes_a_healthy_take_on_time.html
By Shelle Rose Charvet on January 12th, 2010 in Influencing and Persuasion, Personal Effectiveness, Uncategorized.
The Mac versus PC commercials have been playing on television in North America and elsewhere for quite some time. They are very engaging. Many people stop whatever they are doing to watch them. If you have not seen them, check out Mac versus PC on YouTube. They pose a challenge to Microsoft Windows and merchants of PC technology because they clearly and amusingly demonstrate the drawbacks for using a Windows operating system versus the Mac system. But why are they so powerful? What patterns do they use to get and keep your attention? Read More…
By Shelle Rose Charvet on November 10th, 2009 in Influencing and Persuasion, LAB Profile, Shelle Rose Charvet, sales.
How to Change Attitudes, Improve Results and Grow Your Bottom Line
I’m so excited that it’s finally done. Find out more at www.TheCustomerisBotheringMe.com
This book is based on my Words That Change Minds Power Principles:
| Everything you do influences the emotional state of your customer. Everything you do determines what the customer believes about your company.
Shelle Rose Charvet
|
Read More…
By Shelle Rose Charvet on November 1st, 2009 in Customer Experience, Customer Service, Difficult Customers, Influencing and Persuasion, Shelle Rose Charvet, sales.
I was just speaking to someone today who wants to sell over a million dollars in the next year of a well-known brand of furniture. She knows it can be done – a sales person in my area has done it. She knows retail is different than selling services and products in other environments. She is right!
Don’t you hate it when you go into a store and the sales people start heading your way. How often have you had the very short “Can I help you?” “No, I’m just looking,” conversation? Read More…
By Shelle Rose Charvet on October 19th, 2009 in Influencing and Persuasion, Personal Effectiveness, Shelle Rose Charvet, sales.