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Click here to watch Shelle in Action
Here at Hewlett Packard we talk about the total customer experience, as we want to delight our customers every day. This book is a constant reminder of just how poorly customers are being treated today and how we can obtain a competitive advantage by treating them well. I believe Shelle’s book will help you understand and communicate with your customers in a whole new way – and be more successful as a result. —
Have you ever noticed that some people keep on succeeding
while others have great ideas
but nothing happens with them in the end?
Do you know people who SAY they will do something
and then put it off repeatedly?
Do YOU do this?
But do you know what that seemingly small decision reveals about you? Continue reading